Frequently asked questions

Right of withdrawal: as a consumer, you may withdraw from the purchase within 14 days of receipt without giving any reason. We will refund the full amount, including standard delivery charges, within 14 days. You are responsible for the cost of returning the item.

Conditions: please return the item unused and in its original packaging. If an electronic component has been fitted, connected or powered up, a reduction in value may be deducted, up to the full value. The right of withdrawal does not apply to products that have been manufactured or programmed to your specifications (such as chip keys, an ECU flash or a unit programmed for your vehicle), nor to services such as testing and repairs carried out with your consent.

Here’s how it works: please contact us in advance via [email protected] or tel. +31 (0)85 6662787. You can then use our returns portal with your order number and postcode (a returns label within the EU costs €12.50), choose your own carrier, or return the product to our shop in Helmond. If you send it yourself, please keep the proof of dispatch.

Return address:
Carmo Electronics
, for the attention of Customer Services
, Berenbroek 3
, 5707 DB Helmond
, Netherlands

Damaged or incomplete products cannot be refunded (or not in full). Full details can be found on our shipping information page.

Shipping:
All orders received before 14:30 Monday to Friday are dispatched the same day, if in stock.
Orders will not be sent if no or insufficient payment is received.
Testing and repair of electronics such as ECU's, CDI units or dashboards are generally returned within three working days, once payment has been arranged (in advance, or on account on request).
Delivery times are subject to and dependent on the proper handling of the carrier.

Shipping costs are calculated at checkout based on postcode and weight; you will see the exact costs in your shopping cart. See our shipping information for more details.

We ship worldwide. If you cannot choose your country as destination, please contact us via [email protected].

You can pay securely via Pay. At checkout, you will see which payment methods are available in your country, such as iDEAL, PayPal and bank transfer. Your order will be dispatched as soon as full payment has been received. We receive online payments immediately; a bank transfer may delay dispatch by a few days.

If you are collecting items from our premises, you can pay in cash. We do not accept card payments.

Regular business customers may pay on account upon request and subject to approval. Businesses may also use business direct debit. Please contact our accounts department at [email protected] for further details.

After repair you will receive a message from us regarding the payment. Prior to repair the exact costs are not yet known, this is why we request to wait with the payment until we contact you. This prevents situations where for example you have paid for repair while your item turns out not to be defective.

Sometimes, after making a payment, you may not be redirected back to our shop – for example, due to a time-out, a closed window or strict privacy settings in your browser. In such cases, the payment will have been debited from your account, but you will not see a confirmation.

Please wait patiently: Pay. reports the payment directly to our shop, even if your browser does not return. You will usually receive confirmation of your order within a few minutes, and at the latest within an hour. Please do not pay again.

If you’re unsure whether your order will be processed before 14:30, please call our customer service on +31 (0)85 6662787, and we’ll be able to dispatch your order the same day.

You can reach us by phone on 0031 85 6662787:
Monday to Thursday 8.00–12.00 and 12.30–17.00 (CET)
Friday 8.00–12.00 and 12.30–16.30 (CET)
closed on Saturday and Sunday.
By email: [email protected]

Our address is:
Berenbroek 3
5707 DB Helmond
The Netherlands

ORGANIZATION

Carmo electronics is an innovative company specializing in motor electronics. Since the foundation in 1994, Carmo electronics has specialized in testing and repairing ignition and injection systems. Carmo electronics develops digital ignition- and injection systems for almost any kind of combustion engines. Making new chip keys (immobilizer systems), flashing ECU´s for better performance and rewinding generators / alternators are also activities of Carmo electronics. Because of its assessment and flexible organization structure Carmo electronics is able to provide customer specific requirements.

RELIABLE PARTNER

The many years of experience and particular knowledge makes Carmo electronics a reliable partner in engine electronics.

Meanwhile customers worldwide take advantage of the service and products which Carmo electronics provides. An in-house located Research & Development division allows Carmo electronics to rapidly supply the needs of development in this specific market. Furthermore it allows Carmo electronics to test brand new technologies and to develop innovative products for consumer- as well as the professional market.

SERVICE AND PRODUCTS

Carmo electronics aims its service and products on the motor electronics of vehicles with a combustion engine. The service can be categorized as follows:

   1. Testing and repairing ignition systems
   2. Universal replacement ignition systems
   3. Programmable ignition- and injection systems
   4. Providing new immobilizer chip keys when all keys are lost.
   5. Selling Related electronic products
   6. Rewinding Alternators / Stators

Ad 1. Testing and repairing ignition systems

When you have a motorcycle with a possibility of malfunction in the electronic ignition/injection system, Carmo electronics advises to test this suspicious part. Testing an ignition/injection system means it will be exposed to all kind of circumstances such as: duration, vibration, temperature, moisture, load, and revolutions. The test results are showed on a supplied graphical presentation. Beside ignition and injection systems Carmo electronics is also capable of testing other electronic components, for example: the generator, rectifier/ regulator, powervalve unit and display units.

Reliable repairing guaranteed

Carmo electronics is able to repair a defective ignition/injection system very accurate and reliable. For this, you only have to send your ignition/ injection system. Carmo electronics has developed a very unique simulation protocol to generate every possible kind of signal your motorcycle may generate. Repair is executed with high-grade parts and guarantees maximum reliability. Repaired units are finished with a very strong and durable coating that protects electronic parts for the influence of extreme weather circumstances.

Always send a clear description of malfunction together with the suspicious electronic part. In this case Carmo electronics guarantees testing, repairing and sending back the unit within 3 days.

Benefits

The main benefit of repairing a unit in contrast with buying a more expensive new one is an indication of the possible cause on the bike that appears from the broken electronic parts. Even if the malfunction is not in the ignition unit, but elsewhere in the electronic system. This information is supplied totally free of charge together with the repaired unit. This way you are able to replace the defective parts in the electrical system of the motorcycle and prevent the unit breaking again. This saves a lot of time and a great deal of unnecessary expense.

Repairing ignition systems of almost any kind of motorcycle is possible, also the so-called potted units. Hard potted units can only be tested. The measure of hardness can be judged by putting a fingernail in the potting. If a mark remains the unit is potted with a soft material that makes repairing possible.

Ad 2. Universal replacement ignition systems

It is not always possible to repair an ignition unit reliable. For example, irreparable damage on a printed circuit board due to burned out electronic parts. Also potted ignition units with a hard material are not repairable. In those cases Carmo electronics can offer a digital replacement ignition. This ignition system has been developed by Carmo electronics. The highest demands on reliability and accuracy will supply optimal performance and withstand severe vibrations and heavy loads. The digital replacement ignition unit is finished with an ultra-strong coating for optimal protection against extreme weather circumstances.

Carmo electronics has digital replacement ignition systems in stock and therefore can supply a digital replacement unit within 3 days.

Advantages

One of the greatest advantages is a digitally programmed accelerate-detection invented by Carmo electronics. Beside the digitally programmed advance/retard mapping the accelerate-detection is supplied standard with a digital replacement ignition unit and considerably improves performance of your motorcycle!
 
Universal replacement unit: sophisticated software together with high-grade SMD technology makes it state-of-the-art Electronics with minimum dimensions and can be used on almost every motorcycle.

Another advantage of a digital replacement ignition of Carmo electronics is the possible cause of defect that appears from testing the original ignition unit. This in contrast with buying an expensive new ignition. Carmo electronics supplies this information free of charge with purchase of a digital replacement ignition unit.

You have the opportunity to replace defective parts in the electronic system of your motorcycle in advance so that burning out your ignition unit again will be prevented. This will save a lot of time and a great deal of unnecessary expense.

Unlike a new original ignition unit, the digital replacement ignition from Carmo electronics comes with 1 year warranty.

Customer specified solutions

Development of digital ignition systems and particular knowledge of motor electronics enable Carmo electronics to meet customers specific requirements. For example digital replacement ignition units to build on a classic bike with an original mechanical ignition. Advise on eventual necessary modifications on the motorcycle are given free of charge. Do you have a motorcycle with rev- or power-limiter that keeps you from optimal performance? Carmo electronics has the ability to shift the rev-limiter or to remove the power-limiter.

Please inquire for details.

Ad 3: Programmable ignition- and injection systems for Motorsports

Carmo electronics has been active in motorsports since the year 2000 for different vehicles with combustion engines. Ignition- and injection systems are applied successfully in motorcycles, go-karts, scooters, water-jets, quads, trikes and powerboats. For this professional market Carmo electronics has developed full programmable ignition- (ADI) and injection systems (AFI). State-of-the-art motor management systems developed with latest Technologies and high-performance electronic parts to achieve only one goal: squeeze the maximum performance out of your engine!

The programmable ignition- and injection systems are supplied complete with software, program cable and user´s manual. This way you are able to program the system on your own so whatever circumstances you will face, your bike will perform to the maximum level. Time after time. Software provided will run on every laptop or personal computer with rs232 or usb 2.0 (optional usb to rs232 converter available). Are you interested in latest developments of our programmable ADI and AFI systems, please ask for the special leaflet Products Motorsports. Also to be downloaded on our website www.carmo.nl. You will find a comprehensive reference list and you are able to download software for an impression of possibilities.

Carmo electronics has already obtained great results with the Advanced Digital Ignition and the Advanced Fuel & Ignition system. Ten Kate Honda equipped their fast yellow machines with the AFI system since 2000. In the years 2002 and 2003 this successful Dutch team became champion in the World Championship of the Supersport 600.

Ad 4. Related electronic products

Carmo electronics supplies different kind of high-grade electronic parts for motorcycles, such as: generators, rectifier-regulators, ignition coils and high-tension coils. These high quality products have competitive prices and can be delivered from stock within 3 days. Beside the products deliverable from stock Carmo electronics can be of use for particular needs of electronic systems. In those cases Carmo electronics will discuss the possibilities and
makes clear agreements about costs and delivery so you will never get a nasty shock. Among these conditions Carmo electronics offers
a rewind-service for ignition coils and generators, much cheaper than buying a new one.

Warranty

All products are supplied with high-grade parts and meet the needs of the newest standard of quality. Carmo electronics spends the greatest amount of care for service. This is why Carmo Electronics gives 1 year guarantee on all their products. If the product gets damaged within terms of guarantee it will be fixed totally free of charge.
 
In case of repair a broken unit or purchase a digital replacement ignition, you will receive a warranty. This warranty together with the invoice has to be saved during the period of guarantee. Only on showing the warranty and invoice Carmo electronics gives you the right of guarantee.

Expert advice

For expert advice or questions about the extensive possibilities and prices you can contact Carmo electronics by phone: 0031 85 6662787 or check this website.

Best regards,

Team-Carmo

Click here for the Test/Repair form

Our digital ignition systems come with 3 years warranty. Production errors, quality issues and internal problems are covered by this warranty.
The Carmo digital ignition systems are protected against high voltage peaks, defective HT coils and reverse battery connection.
This protection means that the Carmo digital ignition will not be damaged immediately in case of faulty electronics in your motorcycle.
Long term use of a motorcycle with faulty electronics may still result in damage to the Carmo digital ignition system.
This means that without solving the electrical issue the Carmo digital ignition could break down after a while.

If research shows that your Carmo digital ignition was damaged by faulty electrical parts, the warranty rights will not be valid.
If this situation occurs we will attempt to repair your ignition system in order to keep the costs as low as possible.
If the system is beyond repair a new product will be offered at a reduced price.
In all cases we will try our best to offer an acceptable solution.

Testing your original ignition module is free of charge when purchasing one of our replacement systems.
During the test we are often able to find out what caused your original module to break down.
This way you will know for sure if your original module really needs replacement, and you’ll be able to solve other electrical issues that may not be known yet.

After repair you will receive a message from us regarding the payment. Prior to repair the exact costs are not yet known, this is why we request to wait with the payment until we contact you. This prevents situations where for example you have paid for repair while your item turns out not to be defective.

The test charges are included in the repair costs. Test costs are only charged if your item turns out not to be defective, or if you choose not to have the item repaired.

After repair you will receive a message from us regarding the payment. Prior to repair the exact costs are not yet known, this is why we request to wait with the payment until we contact you. This prevents situations where for example you have paid for repair while your item turns out not to be defective.

A faulty LCD can be caused by 2 different problems.

Cause
1. The LCD itself is defective (sometimes recognized by black spots or cracks in LCD).
2. Components in the dashboard that control the LCD are defective.

Solution
1. Broken LCD's cannot be repaired. Unfortunately we are unably to supply new LCD's. If the LCD itself is broken you can look for a second (used) similar dashboard.
We can use the LCD of the second dashboard and replace the broken LCD. Or we can copy the data of your broken dashboard, and program this in the second one.
2. Defective components can usually be replaced, we are most likely to repair your dashboard.

When you have attempted a repair it's usually still possible for us to repair your dashboard. Extra costs may be charged if damage from earlier repairs has to be restored.

The test charges are included in the repair costs. Test costs are only charged if your item turns out not to be defective, or if you choose not to have the item repaired.

The memory of your dashboard will not be altered. Your mileage will remain the same after the repair. If the mileage is already incorrect before repair we're able to alter the memory of your dashboard. Please contact us for information and possibilities.

Your black key can only be copied to a new black key. In order to program a red key we also need your ECU and in some cases the antenna ring of your ignition lock. Click HERE for more information about our key service.

In most cases it is not possible to program an original key. In order to make a copy of an existing key we use a different type of transponder. Most original keys cannot be opened to swap the transponder. In these cases we must supply one of our own keys.

What you need to send is depending on your current situation. When you just need a copy of your current key we often just need the key, but when you have lost all keys we'll need more parts. Click HERE and select your motorcycle brand to find out all options we offer for your brand. If you click on a specific option you'll be able to see which parts we need.

Carmo only ensures that the keys function correctly electronically. We do not have the equipment to cut the keys. The keys we supply are uncut. You can have the keys cut to the correct shape by a locksmith.

There are specialist locksmiths who can make suitable keys for your existing ignition lock, even if you no longer have the original key. Please contact us for more information on this; we can refer you to the relevant service.

In some cases it is possible to remove the immobiliser system, depending on your motorcycle brand and model. Please contact us for the specific possibilities.

The list below shows the voltage levels that indicate how deeply your battery has been discharged:

12.60V 100%
12.50V 90%
12.42V 80% 
12.32V 70%
12.20V 60%
12.06V 50%
11.90V 40% 
11.75V 30%
11.58V 20%
11.31V 10%
10.50V 0%

These figures apply to almost all lead-acid batteries. 

A starter battery may be discharged to 20 per cent, whilst a leisure battery may be discharged to 50 per cent.

A semi-traction battery may be discharged to between 60 and 70 per cent, and a deep-cycle battery may be discharged to between 80 and 90 per cent.

Using this list and a voltmeter, you can check how deeply your battery is discharged. No rights may be derived from this list. For the specific voltage of your battery, please check the battery manual or contact the battery manufacturer.

In many cases, a flat battery is the cause of ‘wear and tear’ and sometimes a fault resulting from incorrect charging.

The normal service life of a lead-acid battery is 3 to 10 years, depending on the type of battery and its application.

A battery wears out more quickly or becomes faulty due to, amongst other things:

- Over-discharge.
Depending on the model of lead-acid battery, it must never be discharged below 80 per cent. A standard starter battery should only be discharged by a maximum of 20 per cent! Otherwise, its performance will deteriorate significantly, which in almost all cases leads to a faulty battery. The cause could be that you have left your lights on or that there is a leakage current in the electrical circuit. If a battery fails within its normal service life, it is therefore important that you have the vehicle checked for a leakage current. If you do not do this, you risk having another faulty battery within the foreseeable future (which is not covered by the warranty). Another possible cause is that you make a lot of short journeys (the so-called ‘runabout’ car). Starting a vehicle requires a relatively large amount of energy, and the battery then needs a longer period to recharge. Driving short distances only occasionally will not recharge the battery sufficiently. To ensure a long service life, it is important that you recharge the battery regularly using a good battery charger.

- Prolonged inactivity
If you do not use the battery, it will slowly discharge and thus lose capacity. Every battery loses its charge over time; depending on the type of battery, this happens quickly or slowly. The battery will eventually become too deeply discharged (see above). For motorcyclists, this is often caused by the winter break, during which the battery becomes too flat. It is therefore very important that you use a good battery charger or trickle charger, such as the NoCo G1100 (also suitable for lithium batteries)

- Charging voltage that is too high or too low
Every battery must be charged correctly to ensure an optimal service life. If you use a charging voltage that is too high (overcharging), this can even lead to the formation of highly explosive hydrogen gas. Normally, the charging voltage of a lead-acid battery is between 13.6 volts and (at most) 14.8 volts. In this case, the cause may lie with the vehicle’s voltage regulator or alternator. If a battery fails within its normal service life, it is therefore important that you have it checked. If you do not do this, you risk having another faulty battery in the foreseeable future (which is not covered by the warranty).

- Very low or high temperatures
Temperature has a major impact on a battery’s performance and lifespan. If the temperature is ten degrees higher, this can reduce the lifespan by up to 20 per cent. It should be noted, however, that higher temperatures do have a positive effect on capacity. The battery will therefore perform better at a higher temperature but will not last as long. The reverse is also true, which is why a car may refuse to start on a cold winter’s day. The minimum and maximum operating temperatures for a battery are -18 °C to 50 °C.

The abbreviations used for Yuasa batteries are:

WC / Wet Charged: These batteries are filled and charged, and ready for immediate use.

DC / Dry Charged: These batteries are NOT filled; NO acid pack is included with your battery.

CP / Combi Pack: These batteries are NOT filled, but an acid pack IS included with your battery.

Batteries are covered by the manufacturer’s warranty, which is 24 months for most batteries. This warranty covers manufacturing faults, such as a faulty cell or a battery that ‘fails’ whilst starting the vehicle. Your statutory rights remain unaffected.

Damage caused by use, such as a battery being discharged too deeply – which almost always causes a battery to fail – is not covered by the warranty. Consequential damage, such as that caused by a leakage current in the vehicle, is also excluded. Manufacturing faults usually become apparent within the first few months; a battery that fails later on often has a different cause.

Further information: causes of a flat battery and maximum discharge per battery type.

Is your battery faulty? Please contact us at [email protected]. We would like to examine and test the battery. Testing is free of charge, unless the battery turns out not to be faulty, in which case we charge a €7.50 testing fee. In the event of a manufacturing fault, we will make a warranty claim with the manufacturer.

Motorcycle batteries are shipped on working days. Orders received before 14:30 (Monday to Friday) are dispatched the same day, if in stock. Delivery time depends on your location and on the carrier.

See our shipping information for more details.

Correctly diagnosing your alternator or voltage regulator is vital for preserving the other components in the charging system. Various guides on this subject can be found online, but these do not provide a definitive answer. If you are unable to test an alternator or voltage regulator yourself, you can send it to us for diagnosis.

Some voltage regulators require an additional switched 12V connection to operate. On modern regulators, these connections are often unnecessary. It may therefore be the case that your new voltage regulator has one fewer connection. Check on your motorbike whether the remaining connection is indeed a switched 12V connection. If this is the case, you can simply connect and use the voltage regulator.

If the missing connection is not a switched 12V connection, the voltage regulator supplied may not be suitable for your motorbike. In that case, please contact our customer service team before connecting the voltage regulator.

- Open the IDC5 software and click on BIKE
- Close
any information screens that appear - Click on the cogwheel icon
at the top of your screen - Click on the magic wand icon (automatic configuration)
at the bottom of the screen - Click the right-pointing
arrow at the bottom of the screen - Wait until the device is recognised; the slider on the right-hand side of the screen is likely to be set to ‘off’. Click the slider to activate
it - Once installation is complete, click on the right-pointing
arrow at the bottom of the screen - You will now see ‘End of configuration’ and a brief summary; click on ‘Exit programme’ in the bottom right-hand corner of the screen
- Now click on the white cross in the red box
at the top right of the screen
Your device is now reconfigured and connected. If the connection was not established after the first attempt, please repeat the steps above.

Team-Viewer LINK

You can download the latest version of TEXA IDC5 from our website. You can find the software under Diagnostics > Brochures > Navigator TXBs Engines - Texa > Download software

Or click HERE for a direct link to the relevant page.