Shipping & Returns

Delivery within the Netherlands

• Orders received before 14:30 on working days (Monday to Friday) are dispatched the same day and are usually delivered the next working day (subject to availability).
• Delivery times are subject to change and depend on the carrier.
• Orders will not be dispatched without full and correct payment.

Postage costs: you will see the exact costs in your basket/at checkout.

Repairs & tests: Electronics (ECUs, CDI units, dashboards) are usually returned within 3 working days (provided payment has been arranged). Payment can be made via iDeal, PayPal or prepayment by bank transfer. Payment on account is available on request and subject to approval.

Shipping to Belgium

• Delivery time: 1–2 working days.
• Delivery times are subject to change and depend on the carrier.
• Postage costs: calculated dynamically via Sendcloud (postcode/weight).

Returns & right of withdrawal

• Consumers may withdraw from the purchase of a product within 14 days of receipt without giving any reason (right of withdrawal). We will refund the full amount, including standard delivery charges, within 14 days.
• We always recommend testing the product (or having it tested) first and only then ordering a replacement. Our pre-purchase testing service prevents unnecessary returns — this is free of charge if you subsequently purchase a replacement product; a standalone test without a purchase is subject to the rate stated on our website.
• Items must be returned unused and in their original packaging. Once an electronic component has been fitted, connected or powered up, this goes beyond simply determining its nature and function: you are then liable for any loss of value, which, in the case of fitted or used electronics, may amount to the full value.
• The right of withdrawal does not apply to products manufactured or coded to your specifications (e.g. chip keys, ECU flashes, vehicle-specific programmed units) nor to services (testing, repair, overhaul) that have been fully carried out with your consent.
• Please contact our customer service team in advance via [email protected] or tel. (0031) (0)492 565220. Send the return via the post office and keep the proof of posting; you are responsible for the return postage costs.
• Cancelling a purchase / registering a return
• Returns: use our returns portal with your order number and postcode. A returns label via the portal costs €12.50 for standard returns within the EU. You are, of course, also welcome to use your own courier or return the product to our shop in Helmond. In the event of cancellation, we do not reimburse return costs.

Deduction for depreciation on returns – the deduction reflects the actual loss in value and depends on the condition in which the product is returned:

• Unused and in a condition suitable for resale as new: no deduction (full refund of the product price).
• Plugged in, tested or used and no longer saleable as new: a (partial) reduction in value may be applied.
• Installed, damaged or otherwise no longer saleable: the depreciation may amount to the full product value.

Return address
: Carmo Electronics
, Attn: Customer Service
, Berenbroek 3
, 5707DB Helmond
, Netherlands

Damaged and/or incomplete products cannot be refunded (or not in full).

Warranty

We guarantee that our products are free from material and manufacturing defects and meet what you may reasonably expect. If a product fails within the warranty period, please contact us first via [email protected] or by telephone on +31(0)492-565220.

We cannot guarantee that a product will remedy every issue you experience if the cause lies (in part) outside the supplied component — for example, wiring, ignition coils, pick-up/trigger, stator or other vehicle components. The right to a warranty lapses if a product is no longer in its original condition (for example, modifications to wiring, plugs, casing or mounting points) or has been fitted incorrectly. Your statutory rights remain unaffected.

Team Carmo